Refund & Cancellation Policy
Thank you for choosing Nuvoraa (“we”, “us”, “our”). This Refund & Cancellation Policy explains the terms under which refunds and cancellations may be processed for payments made on www.nuvoraa.com.
1. Payments
All payments made on our website are processed through secure, authorised payment gateways. By completing a transaction, you agree to be bound by this Refund & Cancellation Policy.
2. Cancellation Policy
Once a payment is successfully completed, orders or services cannot be cancelled, unless explicitly stated on the respective product or service page.
Any cancellation requests, where applicable, must be submitted in writing within the timelines mentioned at the time of purchase.
3. Refund Eligibility
Refunds will be considered only in the following cases:
- Duplicate payment made for the same transaction.
- Payment deducted but order or service not confirmed due to a technical error.
- Refunds specifically committed in writing under a service agreement or offer terms.
Refunds will not be provided for:
- Change of mind after purchase.
- Dissatisfaction where the service has already been delivered or initiated.
- Delays or failures caused by third-party platforms, banks, or network issues beyond our control.
4. Refund Process
All approved refunds will be processed to the original payment method used during the transaction.
To request a refund, customers must contact us with the relevant transaction details, including order ID, payment reference number, and registered contact information.
5. Refund Timeline
Approved refunds are generally initiated within 5–7 working days.
The time taken for the amount to reflect in the customer’s account depends on the respective bank or payment service provider.
Nuvoraa shall not be liable for delays once the refund has been initiated from our end.
6. Partial Refunds
Where applicable, partial refunds may be issued after deducting:
- Applicable taxes
- Payment gateway or transaction charges
- Value of services already delivered
Any such deductions will be communicated prior to processing the refund.
7. Chargebacks & Disputes
Customers are requested to contact us first for any payment-related concerns. Unauthorised chargebacks or disputes raised without prior communication may result in suspension of services.
8. Policy Updates
Nuvoraa reserves the right to amend or update this policy at any time. Any changes will be effective immediately upon posting on this page.
9. Contact Information
For questions regarding refunds or cancellations, please contact:
